Privacy Policy
Effective Date: October 10, 2026
Introduction
GovRecover Inc, doing business as Reclaim Org ("Reclaim.org," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.reclaim.org, search for unclaimed property, and use our unclaimed property recovery services.
Information We Collect
Personal Information
We collect the following personal information to search for your unclaimed property and to process your claims:
Search Information: The name and mobile number you search with, and the property records we find for you
Contact Information: Full name, mailing address, phone number, email address
Identification Information: A photo or scan of your driver's license, state-issued ID, or passport, and your date of birth
Supporting Documents: Any documents you upload to support your claim
Automatically Collected Information
When you visit our website, we may automatically collect:
Usage Data: Pages visited, time spent on pages, click patterns
Device Information: IP address, browser type, operating system
Cookies and Tracking Technologies: A session cookie that keeps your search and your claims in progress, and analytics and advertising-measurement cookies and similar identifiers
Information from Other Sources
When you search, we use the name and mobile number you give us to find property held for you: we look them up in state unclaimed-property records, public records, and records from licensed data providers, which can include other names, addresses, and relatives associated with you. We may also obtain or confirm contact information — such as mailing addresses, phone numbers, and email addresses — from public records and licensed data providers in order to notify owners of potential claims and to process claims. Text messages go only to numbers whose owners have agreed to receive them as described below; we never text a number solely because we obtained it from a records search.
How We Use Your Information
Searches
We use your search information to confirm that the mobile number is yours (by texting it a one-time code), to find and show you property that may belong to you, to prepare claims you choose to make, and to protect our search from fraud and automated abuse. We show search results only after the code is confirmed, and only to the browser that searched.
Claim Information
We use your identification information and supporting documents solely to:
Process claims: Verify your identity and prepare, submit, and process your unclaimed property claims with state agencies
Prevent fraud: Detect and prevent fraudulent claims and protect our systems and users
Comply with law: Meet applicable legal, regulatory, and state record-keeping requirements, and establish or defend legal claims
We do not use your identification information or supporting documents for marketing of any kind. Your driver's license or state ID number and date of birth are treated as sensitive information under some state laws; we collect them only when you provide them to us, and use them only for the purposes above.
We use your name and mailing address to process your claims, to verify your identity, and to reach you by mail — about your claims and your account and, unless you ask us not to, about Reclaim.org services and offerings. You can opt out of marketing mail at any time by emailing support@reclaim.org.
Contact Information
We use your email address and phone number for:
Claim and billing communications: Status updates, requests for documents or signatures, filing confirmations, invoices and payment requests for our fees, payment receipts, and anything else needed to process your claims or administer your account
Marketing communications from us: News about Reclaim.org services and future offerings. These come only from us — we never let third parties market to you, and text messages include marketing only if you have separately and expressly agreed, in a written or electronic signup, to receive marketing texts
You can opt out of marketing at any time. Every marketing email includes an unsubscribe link that works with a single click — no login, no fee, and no information required beyond your email address — and we honor unsubscribe requests within ten business days. Unsubscribing from marketing email does not stop claim or billing email or affect how your claims are handled. Replying STOP to a text message stops all text messages from us, including claim updates — we will then reach you about your claims by email or mail.
Website Usage Data
We analyze website usage data to improve our services and keep our website secure. We also measure the performance of our own advertising — for example, whether an ad brought you to our website or led to a search or a claim being started — and share limited event data with the advertising platforms we use for that measurement. For example, when an ad on X (formerly Twitter) brings you to our website, we keep the ad's click identifier in a cookie for up to 30 days, and our servers tell X when the first search you start after that ad is started, has its mobile number confirmed, and finishes. We send X the click identifier, the step, when it happened, and a random identifier for that search — never your name, your mobile number (hashed or otherwise), your IP address, or anything your search found, including whether it found anything; later searches from the same ad aren't reported. We do not place X's tracking code on our website. We may also use hashed email addresses to show our own ads to you, or to audiences similar to you, on advertising platforms that may use those lists only on our behalf; we never include your phone number, identification information, search results, or claim details in these lists. You can opt out of ad measurement for your browser at any time on our Your Privacy Choices page, and out of ad measurement and ad audiences by emailing support@reclaim.org.
Other Uses
We may also use the information we collect to prevent fraud and abuse, secure our systems, enforce our agreements, establish or defend legal claims, develop and improve our services, and for any other purpose we describe when you provide the information or to which you consent.
Artificial Intelligence
We use AI-assisted tools to help operate our services — for example, to review documents and prepare claims — and we may use information we hold to improve those internal systems. We do not use your personal data to train AI models that are made available to the public or to other companies, and we do not permit our AI vendors to train their models on your data.
Information Sharing and Disclosure
Government Agencies
We share your personal information with the state agencies and other authorities involved in processing your unclaimed property claims. This sharing is essential to our service and your recovery of unclaimed funds.
Service Providers
We share information with the vendors and service providers that help us operate. These include hosting and infrastructure providers, the licensed data providers we search with, bot-detection and security services, document generation and electronic signature services, address verification services, analytics providers, and the messaging platforms and telecommunications carriers that deliver our email and text messages.
Your mobile number is shared with the providers that need it to search for your property or to reach you, such as our data providers, our messaging platform, and the telecommunications carriers that deliver your messages. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or a sale of all or part of our business, your information may be transferred or disclosed as part of that transaction. Any successor's use of your personal information will remain subject to the commitments in the privacy policy in effect when your information was collected.
We Do Not Sell Your Information
We do not sell your personal information to anyone, for any purpose, and we have not done so. We do not rent or trade it. Information reaches advertising platforms only to measure and deliver our own advertising — the limited event data and hashed email audiences described under Website Usage Data, which the platforms may use only on our behalf and which you can opt out of at any time as described there. We do not otherwise share personal information for cross-context behavioral advertising.
Other Disclosures
We may disclose your information when:
Required by law, regulation, legal process, or governmental request
Necessary to establish, exercise, or defend legal claims
Necessary to protect the rights, property, or safety of Reclaim.org, our users, or others
With your consent, or otherwise as described in this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text Messaging (SMS)
We send text messages to the mobile number you provide only when you agree to receive them.
Verification texts. When you search, we text a one-time code to the number you enter, with your agreement, to confirm the number is yours. We send a code each time you ask for one, and nothing else is sent to your number as part of a search.
How you opt in to other texts. There are two other kinds of text messages, each with its own consent. You can opt in to claim update texts on our website or verbally when you speak with us; we keep a record of the exact wording you agreed to. We send marketing texts about Reclaim.org services and future offerings only if you separately and expressly agree in a written or electronic signup, such as checking an unticked box on our website. Consent to receive text messages is never a condition of filing a claim, of using our website, of any purchase, or of receiving any service from us, and declining does not affect how your claim is handled.
What we send. A one-time code when you search. Updates about your claim — status updates, reminders about documents that need your signature, confirmation when your claim is filed with the state, and payment requests and receipts if you are invoiced for our fees — and, only with your separate marketing consent, messages about Reclaim.org services and future offerings.
Frequency and cost. Message frequency varies. Message and data rates may apply.
How to stop. Reply STOP (or QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE) to any message to stop all text messages from us, including claim updates; we will then reach you about your claims by email or mail. You may also revoke consent by any other reasonable method, including emailing support@reclaim.org. We honor opt-out requests promptly, and in all cases within ten business days. Reply HELP for help. After you opt out, we may send a single message confirming your opt-out; it will contain no marketing.
Your mobile information. We record your consent, including the date and the exact wording you agreed to, so that we can demonstrate you agreed to receive messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Our messaging platform processes your mobile number on our behalf solely to deliver our messages, and telecommunications carriers handle it as needed to transmit messages and operate their networks.
Full text messaging terms are in our Terms of Service.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Encryption of data in transit using TLS, and encryption of sensitive information we store, such as the name and number you search with, your search results, your IP address, the contact details you send with a claim, and your identification documents
Storage with established cloud infrastructure providers
Access controls limiting who can view your information
Data Retention
We keep your searches — the name and number you searched with, the results, and the IP address and browser information from when you searched — so that we can help you claim what we found, including later, and protect our search from fraud and abuse. We keep them until you ask us to delete them, subject to the legal obligations below.
We retain the information we collect to process your claims for as long as your claims are active, and afterward for as long as state record-keeping rules and other legal obligations require, including to resolve disputes and enforce our agreements.
Your Privacy Rights
Depending on your state of residence, you may have the right to:
Access: Confirm whether we process your personal information and access it
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information, including your searches (subject to legal obligations)
Portability: Request a copy of your information in a portable format
Opt out: Opt out of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects — we do not sell personal data or profile you in that manner, and our only advertising-related data flows are the first-party measurement and first-party ad audiences described under Website Usage Data, which you can opt out of
To opt out of sharing from your browser with advertising platforms, use our Your Privacy Choices page: it takes one click and asks for nothing. To opt out of ad audiences, or to exercise any other right, email support@reclaim.org. We will verify your request using the contact information, search, and claim details we have on file, and may ask for additional confirmation; an authorized agent may submit a request on your behalf with proof of your authorization. We will respond within 45 days (extendable by another 45 days where reasonably necessary; we will tell you if we extend), and we will not discriminate against you for exercising your rights. If we decline your request, you may appeal by emailing support@reclaim.org with the subject "Privacy Appeal"; we will respond to appeals within 45 days. If your appeal is denied, you may contact your state Attorney General.
Cookies and Tracking
We use cookies and similar technologies to:
Keep your search and your claims in progress
Protect our search from automated abuse
Analyze website usage through analytics services
Measure the performance of our own advertising
Remember your preferences
You can control cookie settings through your browser, but disabling cookies may affect website functionality; searching requires the session cookie.
Global Privacy Control and Do Not Track. If your browser or a browser extension sends Global Privacy Control, we treat it as a request to opt out of sharing with advertising platforms for that browser: while it is on, we send advertising platforms nothing about your visits, keep no new ad click identifier, and delete one we kept earlier the next time you search or land from an ad, and our Your Privacy Choices page shows that your request is honored. Because we don't ask you to log in or otherwise know who you are when you visit, the signal applies to the browser that sends it; to apply it to information we hold about you from a search or claim, email support@reclaim.org. The opt-out you choose on our Your Privacy Choices page works the same way and is kept in a cookie in that browser, so clearing your cookies clears it. We do not respond to Do Not Track signals. We do not sell personal information.
Third-Party Services
We use analytics services to understand how our website is used. These services may collect usage and device information such as pages visited, the buttons and links used, and IP address, and may collect information about your online activities over time and across different websites. When you search, they also learn how the search went, without its contents: the steps completed, whether it found records, how many, and the range their total falls in (for example, "$1K – $5K"), and, as you add or remove records or choose to claim them, how many records your claim holds and the range their combined total falls in. We do not share your name, mobile number, verification code, identification documents, supporting documents, the records a search finds (their owners, addresses, holders, or amounts), or claim details with analytics providers. Nevada residents may review and request changes to the information we have collected about them by emailing support@reclaim.org; we do not sell covered information as defined by Nevada law.
Children's Privacy
Our services may be used only by adults 18 or older, and we do not knowingly allow anyone under 18 to search or submit a claim. Claim documentation can include information about minors — for example, when property is inherited — and we handle that information only as part of processing the claim. We do not knowingly collect personal information directly from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the updated policy on our website with a new effective date, and for material changes we will also notify you directly, for example by email. If a material change would allow us to use personal information we collected from you in ways not described in the policy in effect when we collected it, we will not do so without your consent.
Contact Information
GovRecover Inc, doing business as Reclaim Org
299 Alhambra Circle, Suite 316
Coral Gables, FL 33134
Email: support@reclaim.org
Website: www.reclaim.org
For privacy-related questions or to exercise your rights, please contact us using the information above.
This Privacy Policy does not limit any rights you have under the laws of your state of residence.